HOSPITALITY MANAGEMENT
Hotel Online Sales Management
Hotel Offline Sales Management
Hotel Internal Operations Management
Reorganising Operational Structure
Staff Management Measures
- Maintain updated listings on all major OTAs
- Maintain Updated inventory & rates across platforms.
- Regular follow ups on Promotions & Offers.
- Competitive analysing around hotels
- Monitor and maintain rate parity across all channels.
- Regularly update room descriptions, amenities and photos.
- Ensure your hotel website is mobile friendly, fast and easy to book
- Promote exclusive offer for direct bookings
- Track and increase direct bookings percentage
- Handling Travel Agents and Other direct booking.
- Front Office Management
- Housekeeping Operations
- F & B Operations
- Maintenance operations
- Inventory & Procurement
- HR & Staff Management
- Finance & Cost Control
- Health & Safety Compliance
- Guest Experience & Feedback
- Technology & Systems
- Conduct Organisational Audit
- Define Clear Organisational Hierarchy
- Restructure Departments based on functions
- Implement standard Operations Procedure (SOP)
- Create Cross Functional Teams
- Set Performance Metrics
- Clarify Roles and responsibilities
- Skill Assessment and Training Programs
- Reassign staff based on Strengths
- Improve Communication Channel
- Introduce Performance Based Incentive
- Succession Planning
- Implement Flexible work Policies
- Control cost & maximum profitability
- Ensure efficient allocation of resources
- Enable performance monitoring by department
- Maintain Liquidity & Solvency
- Create Individual budgeting for Departments
- Maintain Fixed Costs, Variable Costs etc..
- Conduct Monthly budget review
